Hi Marcus
please find following answer to the text questions:
1) They maybe inserted incorrect destination while they booked their ticket on the internet.
2) Yes I had, but not such big problem in the airline, we were to Penang during Chinese New Year’s holiday in the back home there was a bad traffic jam on the road due to heavy raining and old car overheated in the slope road, thus after eight hours continues driving we arrive in KL in the midnight.
Your truly
Farzad
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